Terms & Conditions

Effective Date: January 2026

Welcome to the website of Kuala Travel, a business unit of PT Kencana Logistic Solution. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the following Terms & Conditions ("T&C"). These terms establish a legally binding relationship between Kuala Travel ("we," "us," or "our") and the visitors or customers ("you" or "user") of this website.

1. Eligibility to Use the Website

To use this website or book our services, you must be at least 18 years of age and possess the legal authority to enter into a binding agreement. By using this site, you warrant that all information provided is true, accurate, and current.

2. Services and Bookings

Kuala Travel provides travel consultancy, itinerary planning, and booking services for flights, accommodations, and tours.

Reservations: All bookings are subject to availability and the specific terms of our third-party suppliers (airlines, hotels, etc.).
Accuracy: While we strive for precision, we reserve the right to correct errors in pricing or descriptions even after a booking has been initiated.

3. Payment Methods

We accept payments via Bank Transfer, Credit Card and Corporate Billing. By providing payment information, you authorize us to share this information with necessary third-party financial institutions to complete the transaction. Full payment or a specified deposit is required to secure any booking.

4. Right to Change Offerings

As the travel industry is dynamic, Kuala Travel reserves the right to modify, suspend, or discontinue any aspect of our services, tour packages, or website features at any time without prior notice. This includes changes to pricing, destinations, and itinerary inclusions.

5. Intellectual Property

All content on this website—including logos, text, graphics, images, and the "Kuala Travel" brand—is the intellectual property of PT Kencana Logistic Solution or its content suppliers. You may not reproduce, distribute, or create derivative works from our content without express written permission.

6. Cancellation and Refund Policy

Cancellation policies vary depending on the specific tour package or service provider.

Requests for cancellations must be submitted in writing.
Refunds, if applicable, will be processed according to the specific terms outlined at the time of your booking and may be subject to administrative fees.

7. Limitation of Liability and Warranties

Kuala Travel acts as an agent for third-party service providers.

No Warranty: We provide our website and services "as is" without any express or implied warranties regarding accuracy, reliability, or fitness for a particular purpose.
Liability: To the maximum extent permitted by law, Kuala Travel and PT Kencana Logistic Solution shall not be liable for any indirect, incidental, or consequential damages (including travel delays, injury, or loss of property) resulting from your use of our services or the actions of third-party suppliers.

8. Account Suspension or Termination

We reserve the right to temporarily or permanently terminate or suspend your access to our services or website without notice if we determine, at our sole discretion, that you have violated these Terms or engaged in fraudulent or illegal activity.

9. Indemnification

You agree to indemnify and hold Kuala Travel and its parent company, PT Kencana Logistic Solution, harmless from any demands, loss, liability, claims, or expenses made against them by any third party due to your breach of these T&C or your use of the website.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of The Republic of Indonesia. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Mimika, Central Papua.

11. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

Email: admin@ptkls.com
Address: Agimuga Mile 32, Pinangsia Road, Mimika, Central Papua - 99913