ABOUT
UNIQUE JOURNEY AWAIT
We Know Where to Find Real Treasure
At the intersection of logistical precision and the art of exploration lies Kuala Travel & Tour. Operating as a specialized division of PT Kencana Logistic Solution, we don’t just book trips; we engineer experiences. While many travel agencies see a destination as a final point on a map, we see it as a complex symphony of movement, timing, and emotion that requires a master conductor.
The story of Kuala Travel began with our President Director and Founder, Steven Glenn. With a background deeply rooted in the high-stakes world of logistics at PT Kencana, Steven recognized a common flaw in the travel industry: a gap between the "dream" sold by agents and the "reality" of the journey. He envisioned a company where the reliability of world-class logistics met the personalized touch of boutique travel. Under his leadership, Kuala Travel was founded to ensure that "getting there" is just as sublime as "being there."
We specialize in bespoke travel management, ranging from intricate multi-city international expeditions to high-touch corporate retreats. What truly sets us apart is our Logistics-First DNA. Because we are backed by the infrastructure of PT Kencana Logistic Solution, we have an internal edge that others don't. We possess the "on-the-ground" intelligence and systematic rigor to navigate global disruptions, optimize transit times, and secure exclusive access that traditional agencies simply cannot reach. We turn the "impossible" itinerary into a seamless reality.
Our brand is defined by a commitment to Intellectual Honesty and Uncompromising Quality. We believe in:
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Precision: Every detail is double-checked, from visa requirements to private transfer timings.
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Transparency: No hidden fees, no "filler" tours—just authentic value.
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Agility: Our logistics background means we are experts at pivoting when the unexpected happens, ensuring your peace of mind is never interrupted.
This platform is designed to be your primary resource for sophisticated travel planning. Here, you can explore our Signature Collections—curated journeys that highlight hidden gems and luxury escapes—or utilize our Expert Consultation services for customized trip building. Beyond bookings, we provide the latest travel advisories, documentation support, and a glimpse into the world’s most captivating destinations through the lens of a team that knows exactly how to get you there.
Step inside, and let us show you how we’ve mastered the mechanics of travel so you can focus on the magic of the destination.
The Story Of Kuala Travel
The Visionary Behind The Brand
What We Do: The Logistics of Wonder
Our Values: The Kuala Travel Standard
What This Site Offers You
This Is Us
Name.
Steven Glenn
Job Title.
President Director & Founder
Serves as the primary visionary and brand architect, focusing on the long-term legacy and strategic positioning of Kuala Travel. Their role involves setting the company’s core values, securing high-level global partnerships with tourism boards, and representing the brand at international industry forums. They provide the ultimate guidance on company culture and ensure that the business remains aligned with its original mission while expanding into new markets.
Name.
Nadia Waromi
Job Title.
CEO
Responsible for the company’s overall financial health and the execution of its business strategy. They translate the founder’s vision into measurable goals, managing the executive team to ensure annual revenue targets and growth milestones are met. Their daily focus is on optimizing business performance, overseeing major resource allocations, and leading the digital and operational transformation of the agency.
Name.
Queensy Lovenia
Job Title.
VP Travelers Experiences
Owns the "customer journey," ensuring that every interaction a client has with Kuala Travel is premium and memorable. This role involves designing unique, high-quality tour products, setting rigorous service standards for the frontline staff, and analyzing customer feedback to innovate the travel experience. They work closely with luxury vendors and local partners to guarantee that the actual trip matches the promised brand experience.
Name.
Estrella Barbalina
Job Title.
Senior Travel Agent
Acts as an expert consultant for high-value clients, specializing in the design of complex, multi-destination, or VIP itineraries. They are responsible for driving sales through deep product knowledge and personalized service, while also mentoring junior staff on booking techniques and client management. They serve as a critical point of contact for resolving high-level customer issues and ensuring long-term client retention.
Name.
Estrella Barbalina
Job Title.
Booking Specialist
technical expert who manages the precision of logistics behind the scenes, from flight reservations to hotel confirmations. Their responsibility is to handle the input and issuance of tickets through Global Distribution Systems (GDS), ensuring all documentation—including visas and insurance—is accurate and delivered on time. They focus on administrative efficiency and price optimization to ensure the best margins for the company.
Name.
Kevin Zora
Job Title.
Operations
The logistical heartbeat of the company, responsible for the actual "on-the-ground" execution of travel plans. They manage local transportation, schedule tour guides, and maintain relationships with ground suppliers to ensure every itinerary runs smoothly and safely. Operations also serves as the 24/7 support hub, handling real-time emergencies and logistical adjustments to protect the traveler’s safety and satisfaction.