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Privacy Policy

Effective Date: January 2026

At Kuala Travel (a division of PT Kencana Logistic Solution), we are committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy describes how we collect, use, and safeguard your data when you visit our website or use our travel services.

1. Information We Collect

To provide seamless travel experiences, we collect various types of personal information, including:

  • Personal Identifiers: Name, gender, date of birth, and nationality.

  • Contact Information: Email address, phone number, and physical address.

  • Official Documentation: Passport details, ID numbers, and visa information required for international travel bookings.

  • Payment Details: Credit/debit card information and billing details.

  • Travel Preferences: Dietary requirements, medical conditions (relevant to travel safety), and special accommodation requests.

2. How We Use Your Information

We use your data strictly for the following purposes:

  • Fulfilling Bookings: Processing your travel arrangements with airlines, hotels, and tour operators.

  • Communication: Sending booking confirmations, itinerary updates, and responding to inquiries.

  • Logistical Support: Coordinating ground transportation and guide services through our parent company, PT Kencana Logistic Solution.

  • Legal Compliance: Meeting regulatory requirements such as immigration filings and tax obligations.

3. Data Sharing with Third Parties

As a travel agency, we must share your information with essential third-party partners to complete your trip, including:

  • Travel Suppliers: Airlines, hotels, and car rental companies.

  • Regulatory Authorities: Customs, immigration, and security agencies as required by law.

  • Service Providers: Payment processors and IT hosting services.

  • Affiliates: Internal sharing with PT Kencana Logistic Solution for operational efficiency.

4. Data Security

We implement robust technical and organizational measures—including encryption and secure servers—to protect your personal data from unauthorized access, loss, or misuse. Only authorized personnel with a legitimate business need have access to your sensitive information.

5. Your Rights

Under the Indonesian PDP Law, you have the following rights regarding your personal data:

  • Access & Rectification: The right to view and correct your personal information.

  • Erasure: The right to request the deletion of your data once the purpose for collection is fulfilled.

  • Withdrawal of Consent: The right to withdraw your consent for data processing at any time.

  • Data Portability: The right to receive a copy of your data in a structured, commonly used format.

6. Cookies and Tracking

Our website uses cookies to enhance user experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings at any time.

7. Changes to This Policy

Kuala Travel reserves the right to update this Privacy Policy to reflect changes in our practices or legal obligations. Significant changes will be communicated via our website or email.

8. Contact Us

If you have questions about this policy or wish to exercise your data rights, please contact our Data Protection Officer at:

  • Email: admin@ptkls.com

  • Address: Agimuga Mile 32, Pinangsia Road, Mimika, Central Papua - 99913

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